Last updated: 6 July 2026
TopCare (topcarekw.com) provides home healthcare services in Kuwait. This policy explains what information we collect through our website and mobile applications, why we collect it, and how we protect it.
Account information: name, phone number, and email address. Patient health information: medical history, diagnoses, allergies, medications, and care documentation — collected only with signed consent and used solely to deliver care. Location: caregiver GPS coordinates are captured only at visit check-in and check-out to verify attendance — never continuously tracked. Media: photos and voice notes attached to visit records by caregivers, with the customer's knowledge, to document care quality.
To schedule and deliver home-care visits, coordinate caregivers and drivers, process payments, notify you about your bookings, and meet our legal and clinical record-keeping obligations. We never sell personal or health information.
Data is stored on servers in the European Union (Frankfurt). Service providers we use: payment processing (Stripe, Tap Payments), SMS (Twilio), push notifications (Google Firebase), and error monitoring (Sentry — with all personal and health fields removed before any report leaves our systems).
You may request a copy of your data, correction of inaccurate data, or deletion of your account and associated records (subject to clinical record-retention requirements under Kuwaiti law). Contact us using the details on our Support page and we will respond within 30 days.
All traffic is encrypted in transit (TLS 1.2+). Access to health information is role-restricted and audit-logged. Sessions expire automatically, and repeated failed sign-ins are locked out.
Questions about this policy: support@topcarekw.com